Delete your iTrepreneur account

You can delete your account and its data at any time, from the app or from this page.

How to delete your account

In the app: open Account, then Security, then Delete Account.

On the web: enter the email address you use to sign in. We'll email you a single-use link. Open it and press "Delete my account" to confirm.

What is deleted

  • Your account, sign-in and profile.
  • Your coaching history and coaching session notes.
  • Your chats with DORE.
  • Your goals, tasks and plans.
  • Your tools and the figures in them.
  • Your business and its data (brand kit, business plan, marketing plan, discovery results), when you are its only member.
  • Files you uploaded.
  • Connected integrations, such as Google Calendar and QuickBooks. We revoke our access with the provider before deleting the connection.
  • Notification settings and the devices registered to receive notifications.

If other people are members of your business, the business and its shared data are not deleted. They pass to the member who joined earliest, and that person is told by email.

What is kept, and why

We are required to keep some financial records for legal and tax reasons. We keep them for 7 years, with your name and contact details removed:

  • Billing and invoice records: invoices, payment amounts and dates. Your name and email are removed from the billing account.
  • Anonymised usage totals: the cost of the AI services used, no longer linked to you.
  • A record that the account was deleted: the date, and a one-way scrambled (hashed) form of your email address so the deletion can be verified. Your email address itself is not kept.

How long it takes

Deletion starts immediately when you confirm and completes within 24 hours. There is no waiting period, and a deleted account cannot be restored.

Subscriptions

A subscription paid by card on our website is cancelled immediately when your account is deleted. The current period is not refunded.

A subscription bought through the App Store or Google Play is billed by Apple or Google, and only you can cancel it. Deleting your account does not stop it renewing. Cancel it in App Store subscriptions or Google Play subscriptions.

Questions

Read our Privacy Policy, or contact us at coach@itrepreneur.ai.